RBC Financial Group Customer Relations Center Royal Bank of Canada P.O. Box 1, Royal Bank Plaza Toronto Ontario M5J 2J5 Canada custrel@rbc.com 1-800-769-2599 TDD/TTY 1-800-661-1275 http://www.rbc.com If you have a question about the privacy policy on this site, please call 1-800-769-2511. If you have a concern or complaint about privacy, confidentiality or the information handling practices of RBFG, our employees or service suppliers, please visit our customer relation's Web page for details on how to bring your concern to our attention. If you are not completely satisfied with our response, you may consult our publication "Straight Talk" about making a complaint or compliment to the Royal Bank Financial Group for additional recourse. This publication is available at RBFG offices. You may also request a copy by calling 1-800-769-2599, or by e-mailing us at custrel@royalbank.com. TDD/TTY users should contact 1-800-661-1275 to make their request. These privacy policies comply with applicable Canadian and provincial privacy legislation e.g., the Personal Information Protection and Electronic Documents Act and applicable case law. Disputes arising in connection with these privacy policies will be resolved in accordance with such applicable legislation/case law.