At RBC Capital Markets’ 2018 Financial Institutions Conference, Royal Bank of Canada CEO Dave McKay discussed how technology is transforming the relationship between banks and their clients. For the first time ever, new tech platforms and social media have created a new set of industry players that are seeing customer needs – corporate, commercial, institutional and consumer – at the same time or even before the banking industry. How can RBC and other banks reinvent their business to respond to that?
Dave also spoke about the growing importance of blockchain and artificial intelligence, which present both new opportunities and challenges for the banking industry:
